Apple MP3 Player Apple iPod shuffle 2 GB Flash MP3 Player User Manual

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24
Most problems with iPod shue can be solved quickly by following
the advice in this chapter.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these ve basic suggestions if you have a problem with iPod shue. Try these steps
one at a time until the problem is resolved. If one of the following doesn’t help, read on for
solutions to specic problems.
•
Reset iPod shue by turning it o, waiting 10 seconds, and then turning it back on again.
•
Retry with a dierent USB 2.0 port if you cannot see iPod shue in iTunes.
•
Restart your computer, and make sure you have the latest software updates installed.
•
Reinstall iTunes software from the latest version on the web.
•
Restore iPod shue. See Updating and restoring iPod shue software on page 26.
If the status light glows red persistently or you hear the error message “Please use iTunes
to restore”
Connect iPod shue to your computer and restore it in iTunes. See Updating and restoring
iPod shue software on page 26.
If iPod shue won’t turn on or respond
•
Connect iPod shue to a high-power USB 2.0 port on your computer. The iPod shue battery
may need to be recharged.
•
Turn iPod shue o, wait 10 seconds, and then turn it on again.
•
You may need to restore iPod shue software. See Updating and restoring iPod shue
software on page 26.
If iPod shue isn’t playing music
•
iPod shue might not have any music on it. If you hear the message “Please use iTunes to sync
music,” connect iPod shue to your computer to sync music to it.
•
Slide the three-way switch o and then on again.
•
Make sure the earphone or headphone connector is pushed in all the way.
•
Make sure the volume is adjusted properly. A volume limit might be set. See Setting a volume
limit on page 20.
•
iPod shue might be paused. Try pressing Play/Pause (’).
Tips and Troubleshooting

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